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FAQ

Using Mella Home

I didn’t know I needed a pet thermometer. Why is this important to have?


Unfortunately, pets can’t talk to us, so when they do start showing us obvious signs that something is wrong, it’s often too late to help. The Mella Home allows pet parents to have another way of checking their pets health other than just subjective observations. Human parents know the importance of having a thermometer at home for their babies, and the same should go for our fur babies.




What does an elevated temperature indicate?


An elevated temperature can indicate a multitude of things, including illness, infection, pain, overheating, and more. Almost all of which require attention.




Can Mella Home send readings directly to my veterinarian?


Yes. Once the temperature is taken, the app will give you an option to send the reading directly to your veterinarian’s computer.




How easy is it to use Mella Home?


Very easy! Just go to the app, hit ready to measure, and place it in the crevice where the front or hind leg meets their body. No need to apply additional pressure and wait about 10 seconds until the app tells you the reading is complete. Watch this video for more.




How can I tell if something is serious enough to go to the vet or not?


Mella Home is a great way for pet parents to keep track of their pet’s health and give an indication on their current status. However, it should not be used as the sole determinant on whether an animal needs to see a veterinarian or not. If you have concerns about your pet’s current health status it’s always best to call your veterinarian for advice.




How ofen should I take my pet's temperature?


There is no defined number of times you should take your pets temperature, but the goal is to establish what a normal range is with each of your pets. When healthy, begin with taking readings two to three times a week at different times and after various activities. After a baseline exists, monitor your pets temperature a couple times a month, frequently during the winter, and when suspecting illness.




Is it easy to use the thermometers?


Yes!! After your account and desired pet is set up on the Mella app, ensure that bluetooth is enabled. Once ready, taking a temperature is as easy as inserting the probe correctly into the matching region and clicking a button! Readings are sent directly to your app and no longer need to be remembered!





Health

What is the normal temperature for dogs and cats?


Both dogs and cats have a normal temperature range between 99.5 and 102.5 °F




What is a high temperature for a dog or cat and a cause of concern?


Usually, a temperaure above 103 for dogs and cats is abnormal and higher than their typical range. This however can be due to excitement or anxiety in a certain situation. Take your pet's temperature regularly to establish a normal baseline to better alert you if your pet becomes ill. Do not hesistate to call your veterinarian.




What are some factors that impact body temperature?


Age, gender, neuter status, weight, breed, haircoat stress, excitability, exercise, weather, pregnancy




Can I prevent my pet from getting a high temperature?


It depends. If it's a fever from an underlying illness or condition the fever is just a symptom. If you detect the fever early enough though you could potentially prevent the illness from progressing. For preventing heatstroke, practice safe exercise routines and keep your pet from being outside on hot days (usually above 75 °F. Never leave your pets in a parked car.




What are signs of heatstroke in my pet?


If you for any reason you think your animal may be suffering from a heat stroke contact your vet immediately. The symptoms can be anything from excessive panting, thirst and lethargy to vomiting and seizures. Symptoms can appear very subtley on occasion. Read more about detecting heatstroke in our blog post.




Why would my pet's body temperature be low compared to normal?


Animals calmly at rest can sometimes have body temperatures that are at the low end of their normal range. This can be due to low activity and metabolic rate. However, body temperatures that appear much lower than about 99 degrees can be due to freezing or hypothermic conditions. Keep pets safe indoors during cold weather and provide blankets or other warm spots for them.




What are the inguinal and axillary regions?


The inguinal region referes to your pets inner thigh and body wall and the axillary region refers the region where the foreleg meets the torso (armpit).




Where is the femoral or axillary artery located?


The femoral artery of your pet is located on the inside of their upper thigh. In order to locate this artery, gently run your hand on the inside of their hindleg, to where the leg meets the body and there is where you can feel the femoral artery pulse. Finding the axillary artery is similar but in the armpit of the front leg instead.




How deep should I insert the rectal attachment?


As with the infrared attachment, half an inch past the metal sensor is deep enough. Too shallow will lead to an understatement of temperature, but too deep will cause the pet pain. A pet squirming is normal, as even a slight insert is uncomfortable, but the pet should not be screaming in pain, nor should the entire attachment be in the rectum.




I didn’t know I needed a pet thermometer. Why is this important to have?


Unfortunately, pets can’t talk to us, so when they do start showing us obvious signs that something is wrong, it’s often too late to intervene. The Mella Home allows pet parents to have another way of checking their pets health other than just subjective observations. Human parents know the importance of having a thermometer at home for their babies, and the same should go for our fur babies. Check out our blog for more in depth reasons on why taking your pet's temperature is important.





Accuracy

Is there any research validating Mella's use?


We've gathered around 4.5 million data points from Banfield records to establish average baseline temperatures for various breeds and physical attributes. We tested that data's accuracy with our own internal studies, and then validated that new data with additional clinical testing. We are seeking collaborative parternships and peer-reviewd trials to further validate our machine learning model.




Why can't I just use a normal thermometer?


Human FDA cleared thermometers have a 0.5°C error margin when used rectally for pets. Using a normal thermometer in the pets underarm region can cause over a degree and a half of error. Mella provides the highest accuracy for underarm measurements in pets!




How accurate are Mella's thermometers?


Using the axillary probe, we can predict a pet's internal temperature to within 0.5 degrees which falls inside FDA regulations for human thermometers.




Why do I need to enter information about my pet's physical characteristics to take temperature?


When developing the Mella Pro Thermometer, our preliminary research showed the different species and breeds have varying average internal temperatures. Additionally, certain attributes like weight, age, gender, and coat size can affect how internal temperature can be predicted from the axillary region. By taking these differences into account and builidng them into our machine learning model, we can most accurately predict body temperaute using all the necessary data.





Using Mella Pro

What is the temperature range on the Mella Pro?


35-45 celsius or 95-113 fahrenheit




How long will the axillary measurement take?


15 second readings, a 30 second setting is available for even more accurate results




How snug does the axillary probe need to be in the proper regions?


The weight of the animals leg gently resting close to its body is enough pressure around the probe. Standing postion or lateral recumbency is best.




Why are extra probes included?


The axillary probe is the focus of Mella thermometers and provides the highest accuracy for internal temperature predictions. The rectal and ear probes are included as additional ways to take a pet's temperature in the case the axillary probe is damaged, lost, or creating an unpleasant experience. These probes will not offer the same degree of accuracy as the axillary probe.




What if I only want the axillary probe?


All probes come including in packagaing and cannot be removed for a lower pricepoint.




Why do I need Mella Pro when I haven’t had a problem with rectal thermometers before?


Because we all know that temperature taking is the least favorite part of the veterinary exam for everyone in the room. Mella Pro not only upgrades the hardware and technology of the conventional rectal thermometer to be more efficient and reliable, it upgrades the entire experience that comes with it. So your technicians, patients and pet parents will thank you





PiMS

What PMS do Mella fully integrate with?


EzyVet and Vetspire




What if my PMS doesn't integrate?


Temperature readings and history will still be stored in either the Mella phone app or desktop app. Patient profiles will need to be uploaded to the Mella app to ensure greatest accuracy.




When will my patient management system be available for integration with Mella devices?


Mella is working to form partnerships with major patient management systems. We are also working on creating extensions and dongles for search engines so temperature readings can be uploaded to non-integrated PMSs with ease.





The App

Will Mella work with my phone?


It works with any iphone or Android.




Do I need to use the app?


You can use it without the app, but the accuracy for the axillary temperature will be reduced (by around 1 degree celsius) as the intelligence of the algorithim takes into account the pet characteristics inputted into the app.




Does the device my app is on need bluetooth enabled?


Yes. Bluetooth is required to use the app and provide the most accuraate predicitons.




Does the device my app is on need internet connection?


Yes. Phones need access to wifi or cell service and computers need internet access.




What systems are compatible with the Mella app.


Windows, Mac, Android, and Iphone.




Is my patients temperature data saved automatically?


Yes, successful bluetooth connection allows the reading to be stored on our apps even if the device is not connected to the internet.




If Mella disconnected, how do i recconnect?


Turning on the thermometer automatically connects it via bluetooth to a recognized device. if connection is lost while on, wait a few moments and click the reading button again to connect.




As someone who is interested in protecting clinic data what are your security practices around the PII?


User and patient privacy is of utmost importance to us. We have created HIPAA-compliant mobile health devices as well as GDPR-compliant mobile apps in our past startups and will be adopting the same best practices.





Troubleshooting

What does "E11" mean?


The E11 is an error message. This means that the probe disconnected or is not attached properly. Reattach the probe securely to fix the error message.