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Download The Mella
Health App

Use the Mella Health app for accurate results and track your pet's health. 


Download the mobile Mella Health App by searching "Mella Health" from the App Store or Google Play

Download on the App Store
Get it on Google Play

Coming soon to the Mac App Store

Create An Account 

To create a new account, select “Sign Up”and then enter your information. Once you’ve entered your information select “CONTINUE”.

How do I connect the Biggie scale?

Bluetooth Required

When prompted, please select ‘Allow’ for the Mella App to use to the Bluetooth of your phone. Your Bluetooth must be enabled for your Biggie scale to connect.

How do I add a new pet?

How do I connect my practice management system?

  1. Click on the hamburger icon on the top left corner of the toolbar and select "Workplaces and PiMS".

  2. Select your workplace and click "Connect PMS" under the "Workplace Integration" section.

  3. Select your practice management system and enter your login information. This information is provided from your practice management system. 

  4. Once connected your patient information will be integrated with Mella.

How do I clean the scale?

Most sterilizing wipes or spray cleaners are effective in cleaning the scale.

Step By Step Guide

Need more help setting up?

Check out our step by step guides.



  • How can I use Mella in my practice?
    Simple - just purchase the Mella Device (It’s on pre-order and expected to be released by the end of the year). Then download the app and create an account. If you are a Vetspire customer it will ask you to put in your API key to be able to communicate with your Vetspire installation. Please look on our website for a 30 second video on how to use Mella in your practice with Vetspire
  • How do I communicate this to my clients?
    AllyDVM communication channel, email list, etc
  • How do I use Mella on cats and dogs?
    1. Plug in the axillary tempertaure sensor 2. Place sensor between foreleg and torso 3. Turn on the device to take the temperature
  • How much time will this really save me?
    By adopting the best practice of sending the axillary temperature reading directly to the patient exam record for that patient in Vetspire, it should save you up to five minutes per pet. Best of all you do not need two people as you did previously with rectal temperature. Mella Pro is comfortable and safe to administer by one person
  • If I have any problems, who do I reach out to?
    Email us at
  • Do I need to enter each patient's information prior to taking their temperature?
    You do not need to enter each patient's information prior. This can be done afterward.

Customer Service:


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