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How Can We Help You?

Choose A Probe And Attach
To The Base

The Mella Pro includes 3 different probes: Infrared, Rectal, and Axillary. To attach a probe to the base. Place the probe on the base and twist to align the arrow to the front of the base. Make sure the probe is attached securely.

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Infrared

Rectal

Axillary

 

Download the Mella Pro App

Start by installing the Mella Pro app by searching "Mella Pro" in the App Store or Google Play

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Creating An Account & Signing In

To create a new account, select “Create an Account”and then enter your information. Once you’ve entered your information select “CONTINUE”.

To sign in using your email select “Sign In With Email” and enter your email and password. You can choose to “Stay Signed In”. If you’ve forgotten your password you can select “Forgot” to reset your password.

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Connecting Your Mella Pro

From the “Measure” screen you will see an icon on the top left corner that indicates if your device is connected. To connect, press the button on the Mella device. Make sure your bluetooth is enabled. Once your Mella device is connected the icon will turn blue.

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Selecting A Pet & Measuring

First make sure you’re on the “Measure” screen. Then select the pet you’d like to measure by clicking on the pet photo or icon in the top right corner. If the pet has no profile you can select “Walk-In” or “+Add New Pet”.

 

To start measuring press the button on the Mella device once. You’ll see the number fluctuate on the app as Mella generates your results. Your results will appear as Actual and API.

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Viewing Pet Profiles

Click “Pets” from the navigation at the bottom to view the list of pets you’ve created. Here you can add a new pet, search for an existing pet, or view a pet’s profile. You can also delete pets by swiping left on the pet you’d like to delete.

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Pet Measurement History, Adding And Deleting Notes

Inside the pet’s profile you can view the history of measurements by table or calendar view. You can also view or add notes to each measurement. To delete a reading swipe left on the reading. To edit a pet’s information click on the pencil icon in the top right corner.

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Entering Clinical Trial Mode

Go to your profile by clicking the "Profile" button on the bottom navigation. Then, click on the "Settings" button. Inside the "App Settings" under "Clinical Trial Mode" switch the button to on. Confirm you'd like to enter Clinical Trial Mode by selecting "Yes" or "Cancel" to return.

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FAQ

Customer Service:

201.977.6411

 

Preview the Mella Home

Download the Mella Home instructional guide and get a preview of the app.